The Client is the global leader in rolled aluminum products and the largest recycler of aluminum in the world. Their premium product focus, industry-leading innovation, proven manufacturing excellence and unmatched global footprint serve a growing marketplace, while their commitment to an aggressive 80 percent recycled-content goal distinguishes the Client as a world leader in sustainable manufacturing.
The Client decided to expand and upgrade their use of SAP Solution Manager. They asked Data-Core to implement SAP Solution Manager 7.1 Technical Monitoring (including Early Watch Alerts), Business Process Monitoring (including batch jobs) and iDoc monitoring.
Expand & upgrade SAP Solution Manager
Data-Core Systems consultants performed the following tasks to achieve the client’s objectives
- Upgrade of Solution Manager 7.1 SP05 to 7.1 SP07
- Complete setup of Basic and System Configuration Wizards including rollout of Solman Central Notes
- Complete configuration of managed (satellite) system setup, including rollout of required security patch, add-on install and/or plugins
- Rollout of SMD agents 7.3 on the managed systems including Solman
- Configuration, rollout and testing of ITSM including integration of Service Now (3rd party) ITSM tool and ITSM SLA agreements
- Automatic SAP license management
- Setup of alert management notifications of the landscape through Solman
- Setup and use of Solution Manager as project document repository and scope management for upgrade project
- Setup and use of Solution Manager as project document repository and scope management for upgrade project
Configuration, rollout & testing of ITSM
Setup Business Processing Monitoring
As a result of the Solution Manager upgrade to 7.1 and implementation of the additional features, the Client was able to keep track of KPI’s, monitor SLA’s and improve system availability and productivity of their support team.
