The Client is the global leader in rolled aluminum products and the largest recycler of aluminum in the world. Their premium product focus, industry-leading innovation, proven manufacturing excellence and unmatched global footprint serve a growing marketplace, while their commitment to an aggressive 80 percent recycled-content goal distinguishes the Client as a world leader in sustainable manufacturing.

The Client decided to expand and upgrade their use of SAP Solution Manager. They asked Data-Core to implement SAP Solution Manager 7.1 Technical Monitoring (including Early Watch Alerts), Business Process Monitoring (including batch jobs) and iDoc monitoring.

Expand & upgrade SAP Solution Manager

Data-Core Systems consultants performed the following tasks to achieve the client’s objectives

Configuration, rollout & testing of ITSM

Setup Business Processing Monitoring

As a result of the Solution Manager upgrade to 7.1 and implementation of the additional features, the Client was able to keep track of KPI’s, monitor SLA’s and improve system availability and productivity of their support team.

Improved system availability & team productivity