Who is the client?

The Client is the world’s leading airline and is focused on being the airline customers want to fly with, the airline employees want to work for, and the airline shareholders want to invest in. It is the world’s largest airline in terms of fleet size and number of destinations.

What was the client’s initial need?

TIBCO Business Events is used by the Client to control and track the various operational aspects of day-to-day flight operations. The Client uses TIBCO Business Works to integrate the different enterprise systems they use and also to integrate the systems of a fellow airline, post- merger. The Client had to integrate the merged airline’s operations with their own, and it was determined that a TIBCO upgrade would give them the required functionality and flexibility.

What services did Data-Core provide?

The following services were performed by Data-Core Systems to achieve the Client’s objectives:

• Maintained and supported the various TIBCO applications in production.
• Upgraded the TIBCO stack and migrated the various projects from BusinessEvents 3.0 to 4.0.
• Upgraded the TIBCO stack and migrated the various projects from BusinessWorks 5.7 to 5.11.
• Created new interfaces between the reservation system and the various front-end systems.
• Made As-Is process enhancements and improved the efficiency of the flight, passenger and crew notifications sent to several agencies.

Summary:

The project standardized and streamlined the interface and connectivity between the Client and the merged airline’s operational systems. The TIBCO upgrade helped the two airlines integrate their systems using a uniform methodology, which was much quicker than would have been otherwise possible. The added features available with the upgrade also allowed these airlines to add enhancements to their flight, passenger and crew notifications that are sent to various organizations and agencies.