4 Ways to Improve Customer Experience with Data Science
By Data-Core Systems | 11/02/2018

It goes without saying that improving customer service is the key to gaining a competitive advantage over other B2C businesses. With today’s emerging technologies, data science has quickly proven to be an effective way to improve customer experience. In short, data science aims to make sense of data by combining statistics, analysis and machine learning. It is an umbrella term that is sometimes used synonymously with ‘business analytics’ and ‘predictive modeling,’ and it has the power to transform the way businesses interact with consumers.

However, many companies have yet to implement any sort of data science services in their business strategy. This can be due to a lack of a clear idea of how data science can help make customer engagement more effective. The following list will walk you through some of the top ways data science can benefit your company.

1. Create relevant product associations

Product associations allow customers to find products that are related to other products they are purchasing. For example, if a customer is looking to buy a bucket of paint, they may also need to purchase a paint roller, a paint tray or masking tape. By knowing what associated products customers would be likely to buy, you can increase the number of customer purchases per visit.

Data science enables businesses to gain an understanding of what product associations would be beneficial to customers by analyzing data on previous customer purchases. With data-backed insights about buyer patterns and behaviors, businesses can create more accurate product associations and arrange their store design accordingly.

2. Make sense of data

In today’s digital landscape, it is increasingly common for companies to have ‘too much’ data. A wealth of data can mean chaos as it can be challenging for companies to separate and prioritize the data in a way that best suits their marketing strategy. Additionally, the data is spread across various departments, which can lead to confusion and inefficiencies in business processes that depend on data for decision making.

Fortunately, data science algorithms can help companies understand and make better use of their data by ensuring the data is used at the correct time and in the correct context. In other words, algorithms make sales approaches more effective by providing deeper insights about customer relationships, past purchases, behaviors and preferences.

3. Fix errors before they occur

In a socially-connected world, mistakes can prove to be costly for companies. Considering the fact that negative news can quickly become viral on social media, it has become more crucial than ever for companies to lower the odds of making mistakes.

Machine learning systems can spot human errors and alert the team in charge to take action. Fixing errors such as poorly-targeted or irrelevant advertising can help save costs and ensure that your message is reaching the right people. On the other hand, manufacturing companies can identify inefficiencies and malfunctions that might lead to reduced product quality. By fixing problem areas, companies can offer better products and services while also saving on time and cost.

4. Track trends and build loyalty

Companies can use data analytics tools to fetch meaningful trends by having a qualitative and quantitative view of the business. Additionally, analytics enable companies to understand not only what is happening within their company, but also overall trends within their market. In turn, company offerings, customer service and other operational activities can be modified to fit the current trends. Keeping up with trends allows companies to stay relevant and build customer loyalty.

Improve your business processes and strategies using data science

If after reading this you are finally convinced of the importance of data science for your company, then you may be wondering how to get started. The best way to implement various data science services is to enlist the help of a data analytics company. Here at Data-Core Systems, we specialize in Real-Time BI Reports, API Integration, Analytics, Blockchain, IoT, Cloud computing, Automation, Machine Learning, SAP projects and more. For more information about our services or to start a conversation with one of our IT specialists, email marketing@datacoresystems.com.

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