In the environment of ever-growing competition, superior customer service can be the critical differentiating factor. Ports across the globe that have manual and outdated systems and slow paper-based processes are at clear disadvantage in the modern, knowledge-driven world.
The port’s supply chain efficiency depends on its ability to reduce delays and meet the requirements of the customers. The day-to-day activities of a port deals with situations that involve security, safety, commercial concerns and environmental awareness. An ideal Port Management Information System should have a distinct positive impact on the day-to-day operations of a port by providing the users proper information, important notifications and accurate analysis that they need. A timely exchange of proper information with suppliers, customers and other stakeholders ensures benefits for everyone. Data-Core has been providing such solutions to their customers in the nautical industry since 2000.
With Data-Core’s e-PIS, agents can submit their requests electronically. This significantly reduces e-mails, phone calls and errors and allows the harbor masters to concentrate more on exceptional situation management.
On the other hand Pilots, Tugs and Linesmen can stay on course when it comes to the most recent updates of a vessel’s visit. This helps them stay proactive and guarantees on-time service.
The shipping lines are also benefited by turning around their vessels faster and by receiving accurate and timely billing for their rendered services. The port business development specialists too can help the business grow by providing accurate shipping statistics to their customers and analyzing the growth trends.
The cargo management process can gain more pace with electronic manifests. An automated lease and agreement management ensures accurate billing to the leaseholders, no matter how complicated the agreements are.
Thus every stakeholder of the Port community can have timely and accurate data they need. This way, the ports can streamline their operations themselves and ensure growth without any additional staff or business infrastructure that can improve the cash flow and increase revenue.
e-PIS can help to achieve this goal. It offers a modular approach to solution delivery that is precisely tuned to customer’s unique needs. The key modules of e-PIS include: