The client is a large city in the United States that was looking for a way to let the public submit applications online, with authorized ID proof, and upon the Department of Records’ approval, could purchase their traffic incident reports online. In addition, the city wanted to allow law firms to register for a corporate partnership with the Department of Records, and upon approval, be able to purchase traffic incident reports for their customers.
The goal was that of rapid digital transformation that would replace a manual paper-based system with a modern, web-based platform.
Data-Core developed the application for 2 different modules – one was for Corporate Partners of the Department of Records, who manage their own record purchase process using ESCROW fund, and the second one was for the public who can purchase traffic incident reports from the Records Department. However, the Corporate Partners module had a huge backlog of data, which Data-Core Systems was able to incorporate into the system seamlessly, which saved the Department of Records staff enormous effort. In no time, the individual modules became both important and effective. Individuals could now avoid coming in person to pick up their records, eliminating the need to wait in long, crowded lines.
Data-Core also provided continuous support on publication issues, enhancements, change requests, as well as analysis and fixing of integration issues due to changes in the external interfaces such as OnBase API Service, Payment Gateway, etc.
Our team dedicated to the project, completed the implementation of Azure Cognitive Translator in the portal, which in turn provided a multi-lingual feature. Individuals could now select Chinese, French, Spanish, as well as other language, to complete their application and record their purchase process through the portal.
The product was delivered on time and met all the requirements that the client requested. As a result, Data-Core is continuing with the production support, enhancements and change request implementation for the accident report portal. We received feedback from the client that the paperless purchasing process has seen a huge benefit during COVID-19, estimating a reduction in daily paper mail by approximately 75-80% for all the accident reports, since the product went live.
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