The client is a global and diversified technology and industrial leader serving customers in more than 150 countries with more than 162,000 employees and operating from 1,300 locations worldwide. It is also recognized as a global leader in the automobile industry and supplies automotive seating, overhead systems, interior electronics and door and instrument panels from more than 240 plants worldwide to at least 50 million cars per year.
The client needed to implement a common Change Request Management process across their more than 240 plants and 1300 locations worldwide. They anticipated that it would allow them to better adhere to ITIL and SOX standards across the organization which would result in significant labor savings.
The following tasks were performed by Data-Core BASIS and Solution Manager Consultants:
The implementation of ChaRM in SAP Solution Manager transformed the client’s processes and helped them to better align to ITIL and SOX standards. Within three months, the client was able to go live with both the project and support landscapes, which included more than thirty systems and several end clients. The dual landscape with built-in cutover in STMS eliminated manual efforts and reduced the risks of missing transport and incorrect import sequences. These activities paved the way for faster retrieval of detailed reporting of transport, tasks and objects, saving the client twenty percent in labor efforts.
© 2025 Data-Core Systems, All rights reserved
